Return & Refund Policy
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If a customer is buying the products from our office, then please make sure to check the products. Later, if any problems occur than the customer will not be entitled to any changes but will be given services based on the product provided a description.
- In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than the customer has to inform us within 3 Working Days over phone .
- If a customer received a manufacturing defective product then the customer has to visit any of our office where our specialists will review the product first and then take the necessary steps to change the product if it is in need of replacement.
- If a customer wants to change the defective product through our delivery service, then a charge Of TK. 250/- has to be paid as a replacement charge inside Dhaka and if out of Dhaka, only the Courier charge is applicable.
- If a Customer is buying any product from our Website after reading the description and provided information about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product.
- After purchasing a software/software license, return or refund won’t be applicable .
- With specific reasoning’s, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute.
- Refund charges are applicable for All kinds of Mobile Financial Services/ Online Gateway / POS payment refunds.
- If customers found broken or packet-damaged products then we are requesting not to receive the product from the courier service. If the customer receives courier damaged product then he/she has to take his/her own liability and any kind of complaint won’t be acceptable.
- If the honorable customer gets any cashback at the time of payment, the cashback amount will be deducted while making the refund.